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Policies

Minky Lashes by Linh strives to provide a satisfactory experience to all customers. Linh offers timely, reliable, and consistent services for all of her clients. Before scheduling an appointment, please be aware of her booking and appointment policies.


48-Hour Policy for Cancellations Or Changes

You are required to submit 48-hour advance notice when cancelling any appointment. This gives Linh a chance to schedule another client for that space in her schedule. Due to high volume of clients if not giving a 48 hours cancellations notices a $50 will be charge on your next appointment with Linh for the missing appointment.

Late Arrivals

Linh may cancel your appointment if you are more than 15 minutes late. Coming in late will cut into your session time. Out of respect for her and her other clients, Linh will not allow your scheduled appointment to run into another client's appointment to make up for your late arrival.

Two-Person Maximum Per Room

Due to safety and sanitation concerns, Linh can't allow anyone else into the service room during your session. If you bring a child under 10 years of age, they must be accompanied by another adult who can supervise them in the waiting area. Linh can't watch out for your children while doing your lashes. No children are allowed in the service room.

Cell Phones

Please put your cell phones into silent mode and put them away during sessions. This minimizes distractions and potential hazards when Linh is performing crucial eye services involving the use of tweezers and adhesives. She works in a delicate area around the eyes and needs to maintain focus and precision.


No Eye Makeup

Please remove all eye makeup, including mascara or eyeliner, and don't curl your eyelashes on the day of your appointment. If you remove makeup before the appointment, avoid using an oil-based makeup remover. This can leave oil residue behind that causes a weaker bond between your eyelash extensions and natural lashes, which leads to premature shedding. Having to remove your eye makeup at the appointment may cut into your session time.

Refills

Natural eyelashes are shed on a regular basis. Linh recommends that you get refills every three weeks to maintain the look of a full set. When you come in for refills, you may have to pay for a full set if you have less than 1/3 of your previous extensions left per eye. Linh can't guarantee the work of another salon. If you wants to try her work, she will remove the remaining lash extensions for you free of charge.